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As the name indicates, this company is based in Gibraltar. This company is part of the Holdings PLC, one of the oldest and most renowned online gaming providers which were founded in and currently has more than 20 million registered customers with valid accounts.
At first, the company was headquartered in Antigua, but then they moved to Gibraltar. John Anderson is the current CEO and the company has almost employees.
I have so far contacted them via email and live chat and they were very helpful. Based on my experience I can say that the easiest way to contact customer service is via live chat which is available directly on the website.
Even if you choose to send them an email you will get a fairly prompt response, no later than 24 hours and often much sooner.
You can also call the free phone line — and speak with a member of staff. Customer support is available 24 hours, every day of the week.
I already mentioned that the company is headquartered in Gibraltar. This operator also has UKGC licence number These reports are issued on a monthly basis.
Players from all over the world, excluding citizens of Israel and Turkey are allowed to play at this casino. When it comes to security, something which should be our primary concern online, especially when transactions and providing financial details are concerned, the Casino software complies with the highest industry standards.
It features RSA Encryption, which ensures that all your sensitive data will be not available to third parties. The renowned McAfee is utilised for this purpose.
However, some people tend to take more risks and they often need to be restricted in terms how much they should be able to wager.
The casino cooperates with GamCare, Gambling Therapy and responsible. The protection of minors is guaranteed and no person under than age of 18 or the legal gambling age in the country in question is allowed to play at Casino.
I have included an additional section in this Casino online review for extras that I feel the operator performs well in.
When it comes to promotions it earned 3 out of 3, due to the fact that it features a vast range of promotions on many different games.
I already told you about Millionaire Genie and this exquisite game also earned this casino 2 out of 2 points for special games.
Compared to most other operators, is above average in terms of bonuses. In summary, I can safely say that this casino has everything that a high quality casino needs to offer.
It features a great welcome bonus, which is more than enough to attract any potential customer. Moreover, it boasts pretty good RTP percentages, quite a few Casino games that can be found in very few other casinos, and a lot of promotions, including the so called Daily Delights — a special promotion for every day of the week..
That is if we exclude the live gaming options from Evolution Gaming. If you would like to learn more about this market, you should check out my guide to the top performing casinos in India today, or read some more of my Indian casino reviews.
If you have any questions about anything in this review, or indeed any other queries you would like to ask me, please feel free to email me at contact online-casinos.
Here are the answers to some of the most commonly asked questions from my readers. They are owned and operated by the same people, is just a re-branded, re-focused product.
There is some overlap in terms of the games they offer, but the vibe is very different at each site. The player used a bonus promotion but after they sent the documents for verification, their account got closed.
Firstly, they were informed their documents hadn't passed the verification process and then they were accused of taking bonuses at a specific period to make them more profitable.
In the end, they received a refund on the deposit but winnings were canceled, account closed and they were advised to not to open new accounts within the brand.
The player was not aware of breaching any terms and was asking for an explanation. The casino responded by giving them a contact email but the player later said they were not communicating with them any further.
Disputed amount:?? Show 5 similiar complaints with 2, black points in total 1, for this casino. The player failed the account verification. The player complained about the too-long verification process.
After having received an email asking to send notarized copies of certain documents and sending them afterward, there was no reaction from the casino for about two weeks.
Another two weeks later, the player received another email informing them about failed security checks. The player didn't understand what could've gone wrong with notarized documents but the casino refused to discuss the issue publicly and told the player to get in touch with their service department.
No solution was found and the complaint remained unresolved. The player's account got blocked after he requested the bigger withdrawal.
The player played with Casino for several days and during that time he got some small winnings and withdrew some of the money. Everything was fine until he won a bigger amount and tried to withdraw it.
The casino permanently locked his account and kept all the funds due to their decision where he didn't pass their verification but later on, they passed the verification.
The player never used a bonus to play so the casino should have at least returned the players' deposits if they didn't want to explain this case.
Very confusing and unresolved complaint without a further update. The player lost access to his account because an internal security check on his account had failed.
Hermann experienced serious troubles when he tried to access his account after he requested a withdrawal of his deposit money. The casino told him that his account had failed some of their internal security checks.
They also contacted his Entropay and that account got locked too. The player didn't get any clear answer what should he do in this case or how to get his money back.
There is no update available and the case remains unresolved. Black points: 64 for this casino. Casino decided to confiscate the player's funds and close their account for no reason given.
New player started to play at Casino. It took only one day and the casino blocked the player's account and asked him to send them notarized copies of his ID card and credit card.
He sent them notarized copies but his account remained blocked. Later on, he received an answer from the casino where the casino decided to permanently close his account without any further explanation and confiscated all the player's money.
The case stayed unresolved. Black points: 59 for this casino. After a long payout process, the player received a non-cashable cheque from the casino.
The cheque was returned to the casino. Soon after that, the support started to be rude and later on became non-responsive.
There is no further update available. Black points: 52 for this casino. Player was supposed to receive his deposit back but the casino blamed the payment provider for its delay.
The player made a deposit and the casino closed his account. They said he was not allowed to open an account within the group because he had closed an account at one of their casinos.
The player was ok with it but was demanding his deposit to be returned to him. The casino agreed but claimed that there was an issue with the payment provider, PayPal.
Once the player checked the issue with PayPal himself, he found out that they didn't receive any payment from the casino. No other details are available ever since then.
Black points: 98 49 for this casino. Shortly after the player contacted the casino for missing money from their account, it was blocked for security reason.
After a trouble with logging in to his account, the player reset his password. When he successfully logged in, he discovered that his money was gone.
After he explained his situation on live chat, the casino blocked his account immediately due to security reasons. There is no further update on this complaint due to both parties stopped responding.
Black points: 61 30 for this casino. The casino asked a player to notarize all his documents needed for verification and still didn't receive his winning.
Björn was very surprised when the casino asked him to sent notarized copies of all his documents for verification. Besides the fact that he was currently in Poland, he sent all the notarized evidence to the casino.
Still, we cannot say if this had helped or not and the case remains unresolved. Black points: 53 26 for this casino. The account was closed and the winnings were seized.
When he tried to login into his account, it was closed and all the funds were seized. After he contacted the casino a few times, they informed him that they would need additional documents to verify his identity in order to reopen his account.
He resubmitted those documents for verification. There is no further information on the case. Black points: 29 14 for this casino.
A lady was disconnected during her play and had proved that she had won, but the casino tried to compensate her with a much smaller amount.
The whole story is very interesting. The lady was disconnected during a spin and her screenshots indicated that she might have won some money. The casino firstly compensated her the value of the spins but she pointed out that there was a win.
How the case ends is a mystery: both sides agreed on a deeper investigation of the case. Black points: 9 4 for this casino. The player's account was blocked.
The player from Phillippines complained about a blocked account assuming it might have been because they might have overlooked the "I'm not a robot" feature or they may have spammed the login button again and again until it resulted to "Something went wrong please contact our support".
The customer support was contacted and they replied within hours but stopped responding right after that. As it turned out, the player's account got blocked until the verification process was to get done and also there was a confusion with a wrong email address.
No resolution was provided to this complaint and so it remained unresolved. Black points: 5 2 for this casino. The deposit didn't arrive at their player's account.
The player from Japan deposited to the casino via bank transfer but even though the money was taken from her bank account, it wasn't credited to her casino account.
The casino responded by offering help but the player never replied anymore so we don't know how it ended. Black points: 1. Complicated verification process.
The player sent all the documents that were needed to verify their account but later on, the casino declined them and closed the player's account without an explanation.
There is no further information available. The player's account was disabled without an explanation. When the player's account got disabled, the casino promised an explanation of their doings and how to restore it, but they never did so.
The player said this happened after they had uploaded their ID to the cashier. The casino didn't react to this complaint at all. The player didn't receive the promotion.
The player received a promotional offer by email which when they clicked on, got redirected to another casino, made the required deposit, but didn't receive what was advertised.
They then complained about unhelpful or non-existing customer support. The casino replied by indicating a step by step instructions about how the promotion should have been requested which seemed pretty tricky.
No other comments were posted after this and the complaint remains unresolved. Missing documents. The player complained the casino required a copy of his birth certificate even though they claimed they never owned one and that was the reason why his withdrawal request was suspended.
Ever since then, no other details are available. The player was accused of multiple account holdings. The player requested a withdrawal but it was denied and their account closed due to their multiple account holdings.
They also said that it didn't state anywhere in the terms and conditions that to have multiple accounts was prohibited. No further details were provided by either the player or the casino.
Missing funds. A player requested a withdrawal but when she logged back to her account several hours later, she found out that her funds were gone and only some of the balance was left in her account.
The casino has blocked her account suspecting unauthorized access as the player stated it wasn't her who spent that money.
Later on, the casino found out that the missing money was wagered away but the player refused this accusation.
No further details are available. The player's account was closed. The player made a withdrawal request and his casino account got closed and no one ever contacted him to provide any documents for verification.
After submitting this complaint the casino responded they would've contacted him but later on, the player said his ID documents were not accepted and his account was permanently restricted for further use.
The player wanted to know the reason but the casino never responded any further. The player's account was permanently closed. The player failed the account verification which was also permanently blocked from further use.
Later on, the casino responded to the complaint by saying that this case was escalated and they would hear from them shortly. No new update is available.
The player failed the document verification. Onto the following day, they uploaded all the documents for verification but their ID because they didn't have one.
The casino asked the player to send them the documents once again and unlocked their account. Shortly after that, their account was blocked once again but this time it was because it was found being related to other accounts.
This continued once more when the casino asked the player to send notarized documents for verification. There are no further details available.
Complicated withdrawal process. The player had issues with being able to request a withdrawal and had to send their ID to the casino several times in the row.
There is no further information on whether the player succeeded and received their winnings. Show 21 similiar complaints with 1, black points in total for this casino.
The player deposited money to an already verified casino account but while playing, the casino account froze and logged the player out.
Their account got disabled and they were asked to upload documents for verification once again, which was impossible to do as the player couldn't log into their casino account ever since.
The casino didn't reply to emails and nor reacted to this complaint. It remains unsolved. A regular player ended up with a locked account when he tried to withdraw his winning.
A player who had played with Casino for half a year ended up with a locked account when he had tried to withdraw his winning. The casino didn't react to his complaint nor explain why they locked out the player who had been playing for half a year in this casino without any trouble.
Unfortunately, the case remains unresolved. Delayed withdrawal process. The player requested several withdrawals but even after their successful account verification, the payments were still in processing mode.
The player was in touch with the casino support representative and was promised a call from a casino manager but he needed to wait a few more days.
Black points: 63 for this casino. The player's account was closed without an explanation. The player from the UK asked for a withdrawal and was waiting for the payment.
However, they became concerned about the situation because the casino has blocked their account, stopped responding to emails and all the bad reviews they found online about the casino.
There is no update nor reaction to this complaint. Black points: 11 5 for this casino. The player complained he had made a withdrawal request but their account got closed due to the accusation from the casino that their account was linked to other accounts.
After that, there was no other explanation. There is no reaction to this complaint whatsoever. Show 4 similiar complaints with black points in total for this casino.
Player's account got suspended after a withdrawal request, only deposit returned. The player said they had made a deposit, played a baccarat game and won some funds.
After they requested a withdrawal, the casino suspended the player's account on the grounds of suspicious patterns and an ongoing investigation.
However, the player received the deposit back without any explanation and three weeks later the player's account was still suspended. Yet, saying that the overall library of games still totals only a few hundred.
They have the main games from NetEnt, NextGen, Playtech and a few other stellar names — but most of the lesser-known slots are excluded.
Powered by the experienced Evolution Gaming, you can fire up live streams of roulette, blackjack, holdem, Dream Catcher and many other tables.
A nice little addition to our Casino review is the Member-to-Member Money transfer feature. If you have friends who play here too, you can send and receive money subject to account verification to make things easier.
However, you must wager any incoming transfers x2 before withdrawing. The withdrawal times at Casino vary depending on what method you use.
On average, it takes days when using e-wallets and days when using debit cards or bank transfer. This is pretty slow compared with other casinos.
Even though eWallets are a clear winner, the 4 to 5-day wait is still a lot longer compared with fast withdrawal casinos in the UK.
All the images, promotions and navigation tools will realign themselves to your smaller screens nicely, while most of the games are also available to play at mobile casino.
It works in much the same way as the mobile browser version but with perhaps slightly quicker loading times. In all honesty, though, the Professor found very little difference when checking both for this Casino review — so installing an app is more of a preference than a need.
The site is owned and operated by the Group which has over 20 years of experience — so Casino is certainly safe and legit. They float on the London Stock Exchange and deploy strong encryption to keep your data safe.
However, no standard live chat is the kind of reason why our Casino review rating does not reach 5 stars.